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Retail Lead
Job Title
Retail Lead
Location
Egypt, Cairo
Department
Operations
Role Purpose
The Retail Lead is responsible to supervise the stores' operations and overall performances, as well as overseeing the functions of the Operations Department in coordination with Shared Services.
Key Accountabilities
  • Prepare action plans and strategies needed to maintain positive shops’ performance as well as assisting the Retail Manager in setting the seasonal projections
  • Manage the opening of new stores by coordinating and following-up closely with the concerned departments and manage the closing of existing ones
  • Provide analysis to Retail Manager and Brand Manager in relation to stock levels, discounts, collection etc. and coordinate with Brand Manager to take appropriate action in a timely manner
  • Conduct market analysis to monitor competitors' strategies and plans and suggest contingency plans
  • Assist the Retail Manager is developing the business plan and strategy for the local operation
  • Ensure adherence to the customer service standards and enforce enhancements where needed
  • Coordinate and work closely with Shared Services Center to ensure that all operational functions are completed effectively and on time; create and implement a set of operational metrics measuring the effectiveness of the department
  • Conduct regular field visits to the stores to identify any concerns and provide the needed support, while ensure to report findings and recommend the necessary rectifying actions
  • Assist in recruiting, training, motivating and evaluating his/her team to ensure that the department has the necessary skill base
Qualifications, Experience, Knowledge
  • Bachelor’s Degree in Business Administration or related Field; MBA is a plus
  • 3-5 years of experience in a similar field; experience in retail is a must
  • Proficiency in MS Office
  • Fluency in English
Competencies
  • Strategic Thinking
  • Communication Skills
  • Decision Making
  • Developing and Motivating Others
  • Driving and Achieving results
  • Initiative
  • Planning and Organizing
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