· Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing
basis, and suggest corrective actions to hierarchy when needed
· Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates,
Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most
efficient manner
· Greet customers and ensure that they are served by shop staff in a timely manner and in compliance
with quality and customer service standards
· Report occurring operational issues and handle customer complaints in in a timely manner, suggest
solutions or escalate them as appropriate in order to ensure operational effectiveness and customer
satisfaction
· Handle or assist the Shop/Department Manager in handling the maintenance of inventories and
placement of product orders to ensure effective stock management and availability of products
· Motivate team members and provide them with the necessary support in terms of training and
development in order to optimize sales results
· Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty
cash, reporting, systems, etc. are respected
· Specific for Sports Goods: Communicate with local suppliers, negotiate prices and place orders
· Specific for Sports Goods: Handle the closing of the Shop in coordination with the Cashier by
· controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure
their delivery to the Accounting Department in compliance with company policies and security
standards
· Specific for Sports Goods: Perform other related activities such as communicating shop events and
promotions to customers through social media tools, liaising with wholesales customers to ensure
timely answering of their needs, liaising with local sports clubs and other