Conduct training needs assessments under the consultation of the hierarchy; prepare and deliver training courses in line with the Training Needs Analysis (TNA) and in compliance with the company guidelines
Foster brand awareness and customer service among staff through targeted training sessions and development programs
Administer employees performance and development programs in coordination with the Performance Management Department, and provide line managers with the necessary support on the matter
Conduct shop and back-office orientation programs as well as Group Orientation in order to ensure an effective induction of new employees in addition to a proper transmission of the company values and culture
Monitor and record training activities and programs’ effectiveness for training delivered in own area
Research and coordinate with external training providers when needed in order to outsource training programs
Keep track of training costs and participate in the preparation of reports in order to justify expenditures
Specific for Regional: Develop and implement managerial training programs for the region in line with the yearly learning and development strategy and approved budget
Specific for Regional: Support local trainers in the implementation of various group training initiatives, coach and follow-up on meeting set objectives and standards
Specific for Regional: Analyze various organizational HR performance indicators such as employee turnover, performance appraisals results and other and suggest a training action plan in coordination with local HR